Sunday 2020-11-08 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 34 0:02:53 0:34:42 0:02:57 0:02:26 0:42:58 1:14:17 2020-11-08 16:39:31 2020-11-08 17:53:48 TNZ2 TNZ2 24 0:21:58 0:43:13 0:01:50 0:00:20 1:07:21 1:08:23 2020-11-08 13:12:34 2020-11-08 14:20:57 TNZGB1 TNZGB1 6 0:02:32 0:02:35 0:04:18 0:00:06 0:09:31 1:24:53 2020-11-08 17:32:45 2020-11-08 18:57:38 Monday 2020-11-09 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 60 0:01:09 0:56:47 0:24:29 0:00:42 1:23:07 12:48:52 2020-11-09 05:24:19 2020-11-09 18:13:11 TNZGB1 TNZGB1 1 0:00:00 0:08:40 0:00:00 0:00:00 0:08:40 0:00:00 2020-11-09 09:41:26 2020-11-09 09:41:26 TNZGB2 TNZGB2 1 0:00:00 0:00:53 0:00:00 0:00:00 0:00:53 0:00:00 2020-11-09 09:50:16 2020-11-09 09:50:16 TNZGB3 TNZGB3 4 0:00:00 0:05:32 0:00:30 0:00:00 0:06:02 0:03:03 2020-11-09 09:44:05 2020-11-09 09:47:08 Tuesday 2020-11-10 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 135 0:58:34 1:31:29 0:55:02 0:13:01 3:38:06 10:49:15 2020-11-10 08:53:48 2020-11-10 19:43:03 TNZGB1 TNZGB1 66 0:08:10 1:04:51 0:12:47 0:01:36 1:27:24 5:51:03 2020-11-10 04:03:07 2020-11-10 09:54:10 TNZGB4 TNZGB4 4 0:00:11 0:16:48 0:01:27 0:01:15 0:19:41 0:23:58 2020-11-10 20:05:05 2020-11-10 20:29:03 Wednesday 2020-11-11 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST Maqware2 Maqware2 10 0:03:11 0:02:33 0:01:14 0:00:21 0:07:19 0:07:18 2020-11-11 12:27:44 2020-11-11 12:35:02 TNZ1 TNZ1 114 1:59:13 0:20:32 1:14:42 0:10:14 3:44:41 3:50:09 2020-11-11 10:05:49 2020-11-11 13:55:58 TNZGB1 TNZGB1 14 0:02:03 0:07:24 0:05:20 0:01:17 0:16:04 1:07:51 2020-11-11 04:00:22 2020-11-11 05:08:13 TNZGB3 TNZGB3 12 0:01:05 0:04:00 0:03:11 0:02:50 0:11:06 0:11:16 2020-11-11 06:23:51 2020-11-11 06:35:07 TNZGB4 TNZGB4 76 0:57:11 0:23:32 0:49:19 0:43:37 2:53:39 3:02:56 2020-11-11 04:35:07 2020-11-11 07:38:03 Thursday 2020-11-12 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 175 1:42:41 2:17:04 1:32:33 0:20:51 5:53:09 6:50:17 2020-11-12 07:03:25 2020-11-12 13:53:42 TNZGB1 TNZGB1 4 0:00:04 0:10:57 0:01:58 0:01:53 0:14:52 9:38:59 2020-11-12 04:02:43 2020-11-12 13:41:42 TNZGB2 TNZGB2 1 0:00:00 2:00:33 0:00:00 0:00:00 2:00:33 0:00:00 2020-11-12 14:53:33 2020-11-12 14:53:33 TNZGB3 TNZGB3 1 0:00:00 2:53:24 0:00:00 0:00:00 2:53:24 0:00:00 2020-11-12 14:54:24 2020-11-12 14:54:24 TNZGB4 TNZGB4 1 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 0:00:00 2020-11-12 14:52:34 2020-11-12 14:52:34 Friday 2020-11-13 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 278 2:42:22 1:51:51 2:22:06 0:38:40 7:34:59 8:36:39 2020-11-13 05:12:58 2020-11-13 13:49:37 TNZ2 TNZ2 157 3:12:06 0:23:54 1:29:04 1:26:10 6:31:14 7:20:36 2020-11-13 04:46:03 2020-11-13 12:06:39 TNZGB2 TNZGB2 41 0:25:25 1:42:41 0:03:19 0:07:20 2:18:45 2:19:10 2020-11-13 09:06:15 2020-11-13 11:25:25 TNZGB3 TNZGB3 89 0:13:06 0:44:18 0:22:03 0:05:09 1:24:36 7:57:11 2020-11-13 04:06:08 2020-11-13 12:03:19 Saturday 2020-11-14 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST Comm1 Comm1 3 0:00:08 0:00:30 0:00:34 0:00:07 0:01:19 0:01:19 2020-11-14 16:29:08 2020-11-14 16:30:27