Sunday 2020-11-15 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 1 0:00:00 0:24:53 0:00:00 0:00:00 0:24:53 0:00:00 2020-11-15 19:36:42 2020-11-15 19:36:42 TNZ2 TNZ2 1 0:00:00 0:14:16 0:00:00 0:00:00 0:14:16 0:00:00 2020-11-15 19:37:14 2020-11-15 19:37:14 Monday 2020-11-16 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 222 3:16:49 0:18:03 1:55:17 0:42:40 6:12:49 7:47:46 2020-11-16 05:08:15 2020-11-16 12:56:01 TNZ2 TNZ2 303 3:36:54 0:28:15 2:46:10 0:57:08 7:48:27 9:58:53 2020-11-16 03:40:07 2020-11-16 13:39:00 TNZ3 TNZ3 44 1:13:09 0:01:25 0:18:08 0:20:36 1:53:18 2:06:35 2020-11-16 09:56:15 2020-11-16 12:02:50 TNZ4 TNZ4 7 0:00:17 0:05:35 0:00:17 0:00:07 0:06:16 0:05:55 2020-11-16 10:07:04 2020-11-16 10:12:59 TNZGB1 TNZGB1 11 0:00:00 0:14:03 0:32:05 0:00:00 0:46:08 5:45:02 2020-11-16 18:03:12 2020-11-16 23:48:14 TNZGB2 TNZGB2 205 0:37:54 2:15:31 0:29:30 0:06:00 3:28:55 3:48:58 2020-11-16 07:14:43 2020-11-16 11:03:41 TNZGB3 TNZGB3 132 0:57:44 1:15:57 0:43:11 0:20:30 3:17:22 3:50:40 2020-11-16 07:13:51 2020-11-16 11:04:31 Tuesday 2020-11-17 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 268 4:42:47 2:03:13 2:43:50 0:18:13 9:48:03 10:29:33 2020-11-17 06:19:18 2020-11-17 16:48:51 TNZ3 TNZ3 162 2:45:13 0:16:12 1:25:38 1:55:19 6:22:22 7:42:49 2020-11-17 04:20:00 2020-11-17 12:02:49 TNZGB1 TNZGB1 2 0:00:00 0:00:44 0:02:08 0:00:00 0:02:52 0:02:50 2020-11-17 09:15:13 2020-11-17 09:18:03 TNZGB2 TNZGB2 108 2:17:30 1:14:48 0:29:38 0:07:02 4:08:58 4:02:42 2020-11-17 10:04:24 2020-11-17 14:07:06 TNZGB3 TNZGB3 166 1:09:33 1:23:51 0:59:11 0:05:31 3:38:06 17:23:18 2020-11-17 05:23:49 2020-11-17 22:47:07 TNZGB4 TNZGB4 2 0:00:00 0:15:32 0:13:03 0:00:00 0:28:35 0:28:18 2020-11-17 08:44:52 2020-11-17 09:13:10 TNZGB5 TNZGB5 1 0:00:00 0:00:19 0:00:00 0:00:00 0:00:19 0:00:00 2020-11-17 12:26:15 2020-11-17 12:26:15 Wednesday 2020-11-18 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST agent1 9090 1 0:00:00 0:14:22 0:00:00 0:00:00 0:14:22 0:00:00 2020-11-18 11:05:12 2020-11-18 11:05:12 Maqware2 Maqware2 26 1:16:23 0:01:56 0:03:08 0:00:37 1:22:04 1:22:03 2020-11-18 15:41:53 2020-11-18 17:03:56 TNZ1 TNZ1 70 0:37:30 0:23:38 0:54:45 0:07:24 2:03:17 2:09:16 2020-11-18 05:40:57 2020-11-18 07:50:13 TNZ14 TNZ14 2 0:00:00 0:04:52 0:00:05 0:00:00 0:04:57 0:03:36 2020-11-18 20:05:50 2020-11-18 20:09:26 TNZ15 TNZ15 9 0:00:18 0:19:51 0:00:49 0:00:16 0:21:14 0:18:56 2020-11-18 08:33:41 2020-11-18 08:52:37 TNZ2 TNZ2 299 1:50:24 1:44:17 2:10:50 0:42:27 6:27:58 6:31:15 2020-11-18 05:33:31 2020-11-18 12:04:46 TNZ3 TNZ3 31 0:14:33 1:06:16 0:46:21 0:15:05 2:22:15 6:08:41 2020-11-18 05:48:00 2020-11-18 11:56:41 TNZ4 TNZ4 165 1:59:15 0:32:48 2:36:35 0:25:26 5:34:04 6:12:23 2020-11-18 05:50:48 2020-11-18 12:03:11 TNZ5 TNZ5 3 0:00:03 0:00:27 0:00:18 0:00:05 0:00:53 0:00:53 2020-11-18 12:36:03 2020-11-18 12:36:56 TNZ7 TNZ7 123 0:42:05 0:44:35 0:48:40 0:10:36 2:25:56 2:43:04 2020-11-18 06:19:33 2020-11-18 09:02:37 TNZ8 TNZ8 41 0:35:25 0:38:36 0:09:48 0:01:52 1:25:41 1:42:18 2020-11-18 06:20:44 2020-11-18 08:03:02 TNZ9 TNZ9 24 0:05:29 0:22:59 1:51:04 0:01:06 2:20:38 8:13:49 2020-11-18 07:09:00 2020-11-18 15:22:49 TNZGB1 TNZGB1 173 3:04:28 0:19:29 1:15:35 1:45:40 6:25:12 7:42:22 2020-11-18 04:22:07 2020-11-18 12:04:29 TNZGB2 TNZGB2 197 1:13:53 0:32:18 0:52:48 0:11:18 2:50:17 3:56:50 2020-11-18 03:03:17 2020-11-18 07:00:07 TNZGB3 TNZGB3 84 0:19:46 1:22:28 0:06:49 0:09:15 1:58:18 12:06:25 2020-11-18 04:38:32 2020-11-18 16:44:57 TNZGB4 TNZGB4 76 0:11:03 0:43:07 0:18:06 0:03:30 1:15:46 3:10:21 2020-11-18 07:33:58 2020-11-18 10:44:19 TNZGB5 TNZGB5 39 0:22:30 0:09:37 0:15:45 0:01:09 0:49:01 3:47:55 2020-11-18 07:15:54 2020-11-18 11:03:49 Thursday 2020-11-19 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZ1 TNZ1 38 0:16:07 0:06:52 0:10:20 0:15:53 0:49:12 0:49:09 2020-11-19 06:43:24 2020-11-19 07:32:33 TNZ10 TNZ10 8 0:01:29 0:53:55 0:00:35 0:00:00 0:55:59 1:01:33 2020-11-19 05:57:07 2020-11-19 06:58:40 TNZ11 TNZ11 21 0:25:44 1:22:16 0:04:24 0:10:50 2:03:14 3:18:23 2020-11-19 05:55:04 2020-11-19 09:13:27 TNZ12 TNZ12 14 0:03:52 1:28:27 0:03:17 0:00:27 1:36:03 1:09:01 2020-11-19 06:07:59 2020-11-19 07:17:00 TNZ13 TNZ13 13 0:07:38 0:56:37 0:01:43 0:07:19 1:13:17 1:11:06 2020-11-19 06:01:57 2020-11-19 07:13:03 TNZ14 TNZ14 8 0:01:23 0:18:30 0:00:55 0:07:13 0:28:01 0:22:26 2020-11-19 10:17:18 2020-11-19 10:39:44 TNZ2 TNZ2 295 2:19:43 1:19:12 1:15:43 1:06:15 6:00:53 6:00:51 2020-11-19 06:00:43 2020-11-19 12:01:34 TNZ4 TNZ4 130 0:57:47 2:54:53 0:29:19 0:15:43 4:37:42 4:15:59 2020-11-19 06:52:46 2020-11-19 11:08:45 TNZ5 TNZ5 153 1:38:18 1:17:28 1:35:37 1:15:46 5:47:09 5:56:02 2020-11-19 06:03:36 2020-11-19 11:59:38 TNZ6 TNZ6 85 0:42:30 0:02:29 0:27:41 0:54:56 2:07:36 2:07:36 2020-11-19 07:30:59 2020-11-19 09:38:35 TNZ7 TNZ7 106 0:30:58 0:35:22 0:19:01 0:06:47 1:32:08 1:49:20 2020-11-19 11:40:07 2020-11-19 13:29:27 TNZ9 TNZ9 256 1:41:23 0:28:07 1:18:47 0:12:48 3:41:05 3:38:46 2020-11-19 07:21:53 2020-11-19 11:00:39 TNZGB1 TNZGB1 115 2:02:25 0:10:07 0:56:16 0:34:09 3:42:57 7:56:21 2020-11-19 04:13:46 2020-11-19 12:10:07 TNZGB2 TNZGB2 31 0:07:06 1:03:13 0:33:57 0:01:17 1:45:33 0:55:46 2020-11-19 03:30:53 2020-11-19 04:26:39 TNZGB3 TNZGB3 155 1:13:57 1:34:33 0:57:06 0:55:08 4:40:44 11:34:53 2020-11-19 04:54:36 2020-11-19 16:29:29 TNZGB4 TNZGB4 83 1:16:34 0:55:14 0:24:38 0:19:39 2:56:05 2:57:12 2020-11-19 08:29:39 2020-11-19 11:26:51 TNZGB5 TNZGB5 30 0:10:39 0:15:21 0:05:01 0:02:57 0:33:58 6:46:29 2020-11-19 09:21:26 2020-11-19 16:07:55 Friday 2020-11-20 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST Agent1 Agent1 1 0:00:00 0:00:24 0:00:00 0:00:00 0:00:24 0:00:00 2020-11-20 05:46:36 2020-11-20 05:46:36 TNZ1 TNZ1 35 0:13:59 0:07:42 0:05:49 0:44:50 1:12:20 1:38:34 2020-11-20 06:05:21 2020-11-20 07:43:55 TNZ10 TNZ10 3 0:00:00 0:27:07 0:03:51 0:00:00 0:30:58 0:30:58 2020-11-20 02:28:06 2020-11-20 02:59:04 TNZ11 TNZ11 1 0:00:00 0:00:20 0:00:00 0:00:00 0:00:20 0:00:00 2020-11-20 04:26:11 2020-11-20 04:26:11 TNZ2 TNZ2 15 0:04:57 0:04:35 0:01:11 0:26:08 0:36:51 0:36:49 2020-11-20 07:09:24 2020-11-20 07:46:13 TNZ3 TNZ3 3 0:00:14 0:49:02 0:00:26 0:00:07 0:49:49 0:01:31 2020-11-20 09:05:04 2020-11-20 09:06:35 TNZ4 TNZ4 23 0:11:32 0:01:51 0:11:44 0:01:10 0:26:17 1:22:58 2020-11-20 04:57:22 2020-11-20 06:20:20 TNZ5 TNZ5 34 0:51:14 0:02:38 0:08:07 0:21:04 1:23:03 1:23:03 2020-11-20 06:06:33 2020-11-20 07:29:36 TNZ7 TNZ7 10 0:04:05 0:02:00 0:00:50 0:00:24 0:07:19 0:11:58 2020-11-20 04:16:11 2020-11-20 04:28:09 TNZGB1 TNZGB1 183 2:42:56 0:13:14 1:06:19 0:55:11 4:57:40 16:52:35 2020-11-20 03:37:22 2020-11-20 20:29:57 TNZGB2 TNZGB2 2 0:00:00 0:00:36 0:15:06 0:00:00 0:15:42 0:15:40 2020-11-20 03:37:59 2020-11-20 03:53:39 TNZGB3 TNZGB3 201 1:28:14 2:55:11 1:18:03 1:26:19 7:07:47 11:33:17 2020-11-20 01:39:19 2020-11-20 13:12:36 TNZGB4 TNZGB4 57 0:15:34 0:45:18 0:17:48 0:06:58 1:25:38 2:59:15 2020-11-20 07:10:22 2020-11-20 10:09:37 TNZGB5 TNZGB5 53 0:25:39 0:11:16 0:15:18 0:11:28 1:03:41 1:22:59 2020-11-20 07:49:56 2020-11-20 09:12:55 Saturday 2020-11-21 AGENT USER CALLS TALK PAUSE WAIT DISPO ACTIVE LOGTIME FIRST LAST TNZGB1 TNZGB1 17 0:00:45 0:05:21 0:01:52 0:00:25 0:08:23 0:20:13 2020-11-21 15:34:08 2020-11-21 15:54:21 TNZGB3 TNZGB3 231 1:47:45 2:33:43 2:03:19 1:14:06 7:38:53 7:45:04 2020-11-21 05:15:50 2020-11-21 13:00:54 TNZGB4 TNZGB4 49 0:25:10 1:06:30 0:19:34 0:02:36 1:53:50 3:35:49 2020-11-21 06:56:50 2020-11-21 10:32:39 TNZGB5 TNZGB5 26 0:10:11 0:02:13 0:11:00 0:03:14 0:26:38 0:36:19 2020-11-21 08:54:00 2020-11-21 09:30:19